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Your 99ni account wallet connects directly to bKash, Nagad and Rocket — the payment rails you already use for everyday money movement in Bangladesh. Every deposit and withdrawal runs through your account area, where the fields, limits and verification steps are shown in real time.
Adding funds starts the moment you open the deposit section inside your signed-in account. We've configured bKash, Nagad and Rocket as the primary routes, so the process mirrors the wallet flows you already know. Pick the method that suits your current balance — all three are shown side by side in the deposit panel.
Sign in to your 99ni account, navigate to the banking section and select Deposit. The panel lists bKash, Nagad and Rocket as available routes.
Tap the wallet you want to use — bKash, Nagad or Rocket. The screen will show the exact reference or account number to send your funds to from your wallet app.
Type the amount within the minimum and maximum limits shown on screen. Review the details once, then confirm. Follow any additional wallet-app instructions that appear.
After the transaction clears, your account balance reflects the deposited amount. Keep the wallet receipt until the balance update is confirmed in your account history.
When you want to move funds from your 99ni balance back to your wallet, open the withdrawal section from the banking area of your signed-in account. The withdrawal panel lists the same local routes — bKash, Nagad and Rocket — and shows the applicable limits for your account at that moment.
Go to the banking area in your signed-in account and select Withdraw. The available methods — bKash, Nagad, Rocket — are listed with their current limits.
Select the receiving wallet and type your registered wallet number. Double-check the number before proceeding; an incorrect number delays processing and may require support intervention.
Enter a withdrawal amount within the limits shown on screen. Confirm the request. A reference number appears immediately after submission — save it.
Check your bKash, Nagad or Rocket app for the incoming transfer. If the expected timeframe shown on screen passes without an update, contact our support team with your reference number.
At certain points in your account journey — often before a first withdrawal or after account activity triggers a review — you may see a verification prompt inside your account area. We do not control when this appears for every account; the prompt is shown only when the system flags it as required for your specific account status. When it does appear, follow only the fields and instructions displayed on that screen.
The verification screen inside your account shows exactly which fields to complete. Do not guess or add information that the screen has not asked for — fill only what is requested.
Have your identification ready before starting the process. The specific documents required depend on the fields shown in your account; the on-screen instructions will make this clear.
Upload documents only through the secure field shown in your account area. Sending files over chat or email is not part of the process unless the portal explicitly instructs it.
If any step in the verification screen is confusing, reach the support team before submitting. Submitting incorrect or partial information can extend the review period for your account.
The three wallet routes configured on 99ni cover the most widely used digital payment rails in Bangladesh. Each one appears in both the deposit and withdrawal panels inside your account. The limits and availability for each method are shown live in your account area — we do not publish static figures here because they can change based on your account tier. Use the method your wallet balance supports at the time of the transaction.
bKash is available for both deposits and withdrawals. Select it from the banking panel, follow the reference number shown on screen, and complete the transfer from your bKash app.
Nagad appears alongside bKash in the deposit and withdrawal panels. Use your registered Nagad number and follow the on-screen amount and reference instructions exactly.
Rocket is configured as a third wallet option for accounts in supported regions. Select Rocket in the banking panel and follow the step-by-step instructions shown on that screen.
Every transaction you complete — deposit or withdrawal — generates a reference in two places: your mobile wallet app and your 99ni account history. Keeping these in sync means you can spot a discrepancy quickly and raise it with supporting evidence.
After every bKash, Nagad or Rocket transaction, note or screenshot the transaction ID shown in your wallet app. This reference is required if you ever need to query a deposit or withdrawal with support.
Your 99ni account history shows a status label — Pending, Processing or Completed — against each transaction. If a deposit stays in Pending longer than the window shown at submission, that label is your first evidence point.
The timestamp in your wallet app and the one in your account history should be close. A large gap between the two, or a missing entry on either side, is the detail to share when contacting support.
Hold onto wallet screenshots and account history entries until the transaction is fully resolved. Support will ask for the reference number, the amount and the timestamp — having them ready speeds up the query.
We approach account and transaction safety through a combination of domain verification, wallet ownership checks, identity review and a clear support path. None of these steps are invisible — they appear in your account area or are reachable through published support. If something looks wrong in your account or your wallet, the right move is to act through the official support channel rather than through any third-party contact claiming to represent 99ni.
Always access 99ni through the correct domain — 99ni. Bookmark it directly. Phishing pages that mimic the interface exist; the domain in your browser bar is the first thing to confirm before you enter any account details.
Withdrawals are only processed to wallet numbers registered to your account. This means a bKash, Nagad or Rocket number that belongs to you and that matches the registration details on file for your account.
When the system requires an identity check, the prompt appears inside your signed-in account — not through email or chat out of the blue. Complete those steps only through the in-account portal, not through links sent by unverified contacts.
Our support team is the only channel for account and transaction queries. Reach us through the contact route shown on 99ni. Do not share account credentials or wallet PINs with anyone, including someone who claims to be from support.
These answers cover the account banking questions we see most often. If your specific situation is not covered here, the support route on 99ni is the right place to follow up with your account details and transaction reference in hand.
bKash, Nagad and Rocket are the three wallet options configured in your 99ni deposit panel. Select the one matching your current wallet balance, follow the on-screen reference details and complete the transfer from your wallet app.
Open your account history after completing the wallet transfer. The entry will show a status label — Pending, Processing or Completed. If the status does not update within the window shown at the time of deposit, contact support with your wallet reference number.
Withdrawals are processed only to wallet numbers registered to your account. If you need to update your registered wallet details, follow the account settings steps shown inside your signed-in account before submitting a withdrawal request.
The system generates a verification prompt based on your account activity and tier. When it appears, follow only the fields shown in your account portal. The specific requirements depend on your account status at that point.
Check your account history for the status label. If it shows Completed but your wallet has not received the funds, compare timestamps on both sides. Contact support with the withdrawal reference number, the amount and the submission timestamp as evidence.
Yes — the applicable limits for your account are displayed live in the deposit and withdrawal panels. We do not publish static figures here because limits vary by account tier. Always check the on-screen range before entering an amount.