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These terms set out the rules that apply when you open an account with 99ni and use any part of the site — games, wallet transactions, or support. Access depends on your local law and eligible region, so read these conditions carefully before you start.
When you create a 99ni account and use the platform, you enter into a binding agreement with us. These terms apply to every action you take on the site: browsing the game catalog, loading your wallet, placing a wager, or contacting support. They do not override any applicable law in your region, and your eligibility to use 99ni depends entirely on the laws that govern where you are located. We update these terms from time to time. When a material change is made, we publish the revised version on this page. Continuing to use your account after a revision is posted means you accept the updated terms. If you do not agree, you should stop using the site and contact support to close your account. Your wallet on 99ni may be funded through bKash, Nagad, or Rocket — the payment rails we have configured for Bangladesh. Each transaction you initiate through those channels is subject both to these terms and to the individual policies of the payment provider you choose. We do not control processing decisions made by bKash, Nagad, or Rocket on their end; we do handle your 99ni account balance and transaction records on ours. Minors are not permitted to open an account or use the platform. By accepting these terms you confirm you meet the age requirement applicable in your region.
These terms apply across four distinct areas of your 99ni account. Understanding where the policy reaches — and where it stops — helps you know what we are responsible for and what falls outside our control.
The terms govern how you create, log into, and maintain your 99ni account. This includes identity verification steps shown during registration, session security, and any suspension or closure action we take on your account.
Every deposit and withdrawal you make through bKash, Nagad, or Rocket is covered by these terms. Your transaction history is recorded in your account and available for you to review from the wallet section when signed in.
The game catalog — including titles from Bigtime Gaming, Microgaming, Joker, and Spadegaming — is provided subject to these terms. We make no warranty about continuous availability of any specific title; catalog changes may occur without advance notice.
Payment providers and game studios operate under their own policies. Our terms do not bind them and cannot override their decisions. Where a dispute arises that involves a third party, we will share the information we hold on our side to help resolve it.
These terms are not one-directional. You have specific, practical actions available to you at any time. You can review your full transaction history — deposits, withdrawals, and wager records — by signing into your account and opening the wallet section. If you notice an error in your account details, you can correct most information directly from your profile page; for fields that require verification, contact support with the relevant documentation and we will process the update. If you want to raise a question about how these terms apply to your specific situation, use the support route that suits you — live chat or email — and reference the term or clause you are asking about. We aim to respond with a clear answer, not a copy of the policy. If you decide you no longer want an account, you can request closure at any time through support; we will confirm the closure and handle your remaining balance according to the withdrawal process shown in your account.
Sign in and open the wallet section to see your full deposit and withdrawal history. Transaction timestamps and amounts are logged for every bKash, Nagad, and Rocket operation on your account.
Update most profile fields directly from your account settings page. For fields that need identity verification, contact support and follow the steps shown in their reply.
Contact us through live chat or the support email published on site. Reference the specific clause you are asking about so we can give you a direct answer rather than a general response.
Submit a closure request through support at any time. We will confirm receipt, process the request, and guide you through withdrawing any balance remaining in your account wallet.
If something in these terms is unclear or you need to act on a right described here, the following routes connect you directly to the team that handles account and policy matters.
Open the chat window from any page on the site. Describe your question and reference the section of the terms you are asking about so the agent can address it directly.
Send your query to the support email address published in the site footer. Include your account username and the clause or topic you want clarification on for a faster reply.
The help section in your signed-in account lists common policy questions and links to submit a formal request if your issue is not covered there.
We handle the information connected to your account — transaction logs, profile data, and session records — according to the commitments set out in these terms and our privacy policy. Here is what that looks like in practice across the four areas we control.
We keep transaction and account records for the period required to operate your account and meet our reporting obligations. You can request a summary of what we hold by contacting support with your account username.
We use session cookies to keep you signed in and to remember your wallet state between pages. You can adjust cookie settings through your browser; some site functions depend on session cookies to work correctly.
Your account is protected by the login credentials you set. We do not store payment PINs or wallet passwords for bKash, Nagad, or Rocket — those remain with your payment provider. If you suspect unauthorised access, contact support immediately.
To request a correction to your data or ask about a specific retention period, email support with your account details. We will confirm receipt and respond within the timeframe stated in the help section of your account.
These questions cover what our terms mean for your account access, wallet, and rights as someone who uses 99ni.
These terms apply to anyone who opens an account on 99ni and uses any part of the platform — the game catalog, wallet, or support. Your eligibility depends on your local law and the region you are in. If local law prohibits access, these terms do not grant you an override.
We publish the revised terms on this page when a material change is made. Using your account after that point means you accept the new version. If you do not agree with a change, stop using the site and contact support to close your account and withdraw any remaining balance.
Yes. Every deposit and withdrawal you make through bKash, Nagad, or Rocket appears in your 99ni account record and is subject to these terms. The payment providers also apply their own policies to the transaction on their end, and we do not control those decisions.
Most profile fields can be updated directly from the account settings page when you are signed in. If a field requires identity verification to change, contact support, provide the relevant documentation, and we will process the correction and confirm it to you.
Yes. Contact support through live chat or the email address in the site footer. Include your account username and specify what you need — a transaction summary, account history, or data held on your profile — and we will respond with what we can supply.
Submit a closure request to support at any time. We confirm receipt, walk you through withdrawing any wallet balance via your chosen payment method — bKash, Nagad, or Rocket — and then process the closure. The timeline for final closure is shown in the confirmation we send you.